As a standard user
Use a strong password and do not share your password across different systems. Use a combination of UPPERCASE, lowercase, numbers and special characters to achieve a very strong password indicator score:
Do not share passwords with other users.
Make sure your browser and operating system is updated with the latest patches/versions (automatic updates are preferred).
As an office administrator
Make sure users are set up with the correct roles. It makes little sense giving all users administrator roles as it would allow them to update anything in your system.
If you suspect a users password has been compromised, update it immediately for them or alternatively, disable their account on their user profile:
Make sure any 3rd party integrations to external developers (via the Base API) are valid. You can revoke keys at any time which will terminate access.
Enable Two Factor Authentication
We highly recommend enabling two factor authentication on your Base account. On your profile, account tab, enable two factor authentication and follow the steps:
What is Two Factor Authentication (2FA)?
Two-Factor Authentication (2FA) is like adding a second lock to your door. Normally, you use a password to log in (that's your first lock). With 2FA, you also use a second check, like a code sent to your phone or an app, to make sure it's really you trying to get in. This way, even if someone guesses your password, they can't access your account without also having access to your second "lock."
Recommended Authenticator Apps
We recommend using one of the following free authenticator apps:
Google Authenticator
Microsoft Authenticator
Authy
1Password (also includes additional password management features)
All of these are widely used and reliable for generating 2FA codes.
If You're Having Trouble Scanning the QR Code
If you're unable to scan the QR code using your current app:
Try a different authenticator app from the list above.
Sometimes the issue is specific to a certain app on iOS devices, and switching to another app often resolves it.
Make sure the camera has the necessary permissions:
On iPhone: Settings > [App Name] > Camera > Enable.
Clean your camera lens and ensure the QR code is fully visible on your screen.
Tracking who did what
Base keeps a detailed audit trail of changes made on listings and contacts in the system. This also includes tracking user logins and more. Review the audit trail here.