Base allows you to load property listings once and update them automatically to property portals and your Flex website. Users can select the portals they want to market to, while administrators can restrict access to portals for users.
Portal status indicators
Every listing has individual status indicators for each portal. Once a listing is loaded it will go into in process status. Any problems are returned back as error status, and once it is live on the portal, it will return active status. If you update any details on a listing, it is reprocessed and the indicators on portals will go into process again.
 | Not enabled or selected | User hasn't select the portal or the option was removed by the administrator |
| Active | The listing is active. Hover your mouse over the indicator to get the time it was activated. |
| Error | There was an error processing your listings on either the portal or Base side. Hover your mouse over the error for an explanation. |
| In process | The system is in the queue for processing or awaiting status update from the portal |
The listing syndication page gives a consolidated overview of all statuses per portal. Click on a status next to the portal to get details of errors or in process listings.
Understanding syndication errors
You can review a portal error by going to the feeds tab of a listing, and opening the relevant portal to see the details. If the error is not self explanatory you can open a live chat to our helpdesk to help resolve.
Should there by any general interface problem with portals your listings will remain in the queue and start processing automatically as soon as the problem has been resolved. Listings just uploaded will have a 'in progress' icon and update as soon as the listing is live.
Portal reference numbers
Portal reference numbers and direct links are displayed for portals supporting this feature. Click on the reference number to open the listing on the portal.
Portals supported
A wide range of portals are supported, the full list including update times and whether they are free or paid can be found here.
Only account administrators can request portals to be enabled or disabled.
Administrators can review portals activated on their account, and access further settings through settings/integration.
Restrictions per portal:
Portal | Photos Virtual tours | Residential Commercial Agricultural | Excluded |
Flex | 150 Yes | All All All | Listings without images |
MyProperty | 150 Yes | All All All | Listings without images |
IOL Property | 50 Yes | Partial All All | Short-term holiday rentals; Auctions, Pending, Sold listings |
Property24 | 100 Yes | All Partial All | Business listings
|
Private Property | 50 No | All Partial All | Commercial additional costs POA is not supported on rentals |
Gumtree | 150 Yes | All All All | Pending, Sold listings |
ImmoAfrica | 50 Yes | All All Al | Pending, Sold, Auction listings |
Qwengo | 50 No | All All All | Pending, Sold, Auction listings |
Zoopla | 150 Yes | All All Partial | Only for sale listings for non-UK agencies; Smallholdings / No Rentals POA not supported Botswana listings not supported |
HouseFinder | 150 No | All All All | Pending, Sold and Auctions and properties outside of Namibia not allowed |
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GotProperty/ JunkMail | 50 No | Partial All All | RDP Houses |
PropertyCentral | 150 Yes | All All All | None |
Flow | 150 No | All All All | None
|
JamesEdition | 150 Yes | All None Partial | Listings less than 500K €
|
FindMy
| Yes No | All All All | None |
Rightmove UK | 150 Yes | All All All | Sold
|
PocketProperty | 150 Yes | All All All | For Sale (Portal is for Rentals only) |
Portal update frequency
Once a listing is loaded, it goes into a processing queue to update to the portals, with your oldest listing being processed first.
All portals are processed simultaneously. Due to the processing differences between portals, you will see some portals updating instantly (within a few minutes) to the slowest updating within 24 hours (they usually process listings only once a day). Estimated update times per portal can be found here.
Removal of listings from portals
Once a listing is made inactive (expired, withdrawn, etc) the system will automatically remove the listing from the portal.
If a listing is made sold (pending or final), portals that support sold status listings will show it for some time while others will remove them:
Property24: will keep sold listings on for 7 days
Private Property: will keep sold listings on for 30 days
Private Property displays rentals on the portal for 30 days and sales for 90 days.
MyProperty: Your sold stock will not be removed from MyProperty automatically, to remove it you need to mark them as inactive or deselect them from the relevant feeds in the feed tab in Base.
Flex: Your sold stock will not be removed from your Flex website automatically, to remove it you need to mark them as inactive or deselect them from the relevant feeds in the feed tab in Base.
Other portals: Sold listings are removed
This process can take up to 24 hours, due to the different processing frequencies from portals.
Portal notes
Why UK Listings Are Not Showing on Zoopla
Overview:
Our current agreement with Zoopla only covers their international listings section, which includes all countries except the United Kingdom.
Important Notes:
UK listings are not supported under our contract and will not appear on Zoopla’s international section.
This means that even if you send UK listings through the system, they will not be displayed on Zoopla.
MyProperty
Listings not updated in any way (price, description etc) within 12 months are automatically removed from the portal.
James Edition
Our portal automatically detects features from descriptions and images and populates them in the property features section.
For example, if your description or image includes a pool, it will be added as a feature.
If multiple agents are listed on the property, only the first agent will receive the email lead.
To check listing performance statistics from a seller agent’s account, follow these steps:
Log into Your JamesEdition Seller Account
Click on your profile icon (top-right corner).
Select the “My Listings” section.
Choose an individual listing to access performance insights, including:
Number of views
Inquiries received
Engagement trends
Make sure to filter the dates.
Why Rented Listings Are Not Shown on Portals
Unfortunately, none of the property portals (e.g., Property24, Private Property) allow rented stock to remain visible.
These platforms are designed to show only active and available listings, as users expect to see properties that are currently on the market. This ensures a better experience for those searching and helps keep the listing data up to date.
What to do once a property is rented:
Mark the listing as Rented in your system.
The property will automatically be removed from the portals.
You can still view and manage the listing internally.
Rightmove
Our system can only send all branch leads to a single email address, and the office email is used.
Price qualifier POA shows on commercial property listings but not on residential ones.