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How to use the 2-Way SMS Feature
How to use the 2-Way SMS Feature

How to use the 2-way SMS feature, costs and how to purchase credits

Annali avatar
Written by Annali
Updated over a week ago

The 2-way SMS feature enables users to send and receive SMS messages in Base.

Two way SMS support

SMS replies are not supported in the following countries: Namibia

To start log into your Base account and then:

  • Open a contact where you will see the new message tab on the right.

  • Click on new SMS to create a new message (the message body is limited to 160 characters)

  • Be sure to include your name and/or office details to sign off messages:

  • When a client replies, the message is added to the message thread of the contact. A notification is also sent to your dashboard and inbox (shown below). From here you can open the message to reply should you want to:

How to buy credits

To purchase credits for SMS simply click on the purchase link on a new message which will take you to the screen shown below. When you purchase credits via credit card, it is instantly applied to your account.

You can also go to your profile /integrations and purchase credits there. Administrators have the option to override send/receive SMS functionality for individual users.

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