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Value Mail - How to set up an auto-reply
Value Mail - How to set up an auto-reply

A guide on how to set-up an auto-reply

Annali avatar
Written by Annali
Updated over a week ago

Set-up an Auto Responder on a mailbox via Webmail

  • Browse to WebMail

  • Log in with your full email address and email password. (passwords are case-sensitive)

  • Click on Settings (the cog icon at the top right)

  • Click on Manage Mailbox

  • Log in with your mailbox password

  • Scroll down to Autoresponse and edit as needed

  • Toggle the OFF switch to ON

  • Click on Update Mailbox at the bottom of the page

Your Auto Responder is now active. To test it, send an email to the address and see if you receive the auto-response.

Sample Templates

If you are using Webmail, remember to include your mail signature at the bottom
Adjust the subject line, but include “autoreply” or similar

Thank you for your email. I’m out of the office and will be back on (Date).

As I will have limited access to my email, you can contact me on my cell phone at (cell phone number).

Kind Regards

(Your Name)

Thank you for your email. Our offices are closed from (date) until (date).

We will attend to your enquiry as soon as possible thereafter. Urgent enquiries can be addressed to (email/cell number).


(Your Name)

I will be out of the office from (date) until (Date).

If you need immediate assistance during this time, please contact (Name) at (Email Address/cell number)otherwise, I will respond to your emails as soon as possible when I return.

Warm Regards,
(Your Name)

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