Any updates required on your Flex website needs to go via email to support@entegral.net in order to allocate it to the correct team. Requests need to come from the account owner only. We will then review and quote for the work.

We are running a pilot where we offer free updates to small changes. Requests for minor changes will be evaluated by our team and if the work involves less than 15min of our time, we will do this free of charge. These requests will be queued in a lower priority work queue but can save you a few bucks.

No, we do not allow external access to your website including source code. Only the Entegral team can access and update your website to ensure we provide a highly reliable & secure product for all clients.

You are welcome to provide design samples of how your page(s) should look like, but in all cases, Entegral designers & developers need to develop these pages from scratch to fit in with the Flex responsive framework. Our designers and developers fully understand the constraints we work with when developing pages, so this saves a lot of time.

Many common scripts, e.g. Facebook messenger chat plugin, can be added quickly as it has been tested on previous Flex websites. Any unknown scripts can be integrated but will need to go through a testing process to ensure it doesn't break anything on your website.

Due to continuous updates done on the Flex website platform, we cannot guarantee that external scripts will continue to work indefinitely. In cases where external scripts impact negatively on Flex code updates, Entegral reserves the right to remove the code and notify you that updates and retesting would be required.