First, check your password
Check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in your control panel, you will need to get your domain or web administrator to update it for you if you don’t have access.
Steps
Launch Outlook.
Select File on the top-left menu bar.
Select the Add Account button in the middle of the screen.
Insert your email address.
Select Advanced options, then select Let me set up my account manually > Connect
This screen will display the various account options – select POP or IMAP (choose IMAP if you want to access your mail on more than one device, e.g., a laptop and cell phone).
Incoming mail:
secure.emailsrvr.com
Port 993 (or 995 for POP)
Encryption method: SSL/TLS
Require logon using Secure Password Authentication (SPA) is unticked
Outgoing mail:
secure.emailsrvr.com
Change Port to 465 (not 25)
Encryption method: SSL/TLS
Require logon using Secure Password Authentication (SPA) is unticked
Click Next.
You will now be prompted for the password.
Your setup is complete! You may click Done.
